Bath + Body Home + Cleaning
FAQs 808-430-8105
Frequently Asked
Questions
What is your return policy?
For health and sanitation purposes, we are unable to accept any returns on bulk refill goods. These products are sold by weight; we encourage you to purchase a small amount to sample before committing to a large container. Ready-to-sell retail items may be returned as long as they are unused/unopened, in original packaging within 30 days of purchase for an exchange or refund to original payment method.
How are you maintaining a COVID-safe shopping environment?
Pumps, scoops, spatulas, tongs, and other frequently touched surfaces are sanitized continually throughout the day with disinfectant. Per Hawaii state law, all customers are required to wear a mask while shopping, and to sanitize hands upon store entry. Until further notice, we are limiting our retail space to 4 shoppers at a time.
Are your products tested on animals?
We do not work with any vendors that support or participate in animal testing.
Are your products vegan / organic / etc.?
Many of our products are vegan and/or organic. For complete product details, please visit our products page, or come visit us in person!
Where are you located?
We are located in Kona’s Kaloko Industrial area, just a block away from Costco. We share our space with our sister company, Sustainable Island Products.
808-430-8105